Please note that Zlatobet's Compliance Team reserves the right to request additional documentation at any time.
Accepted Proof of Address Documents:
These documents are acceptable as proof of address:
Utility Bill: e.g. electricity, gas, or water bill)
Bank or Credit Card Statement: If your statement does not meet our requirements, our support team will notify you.
Council Tax, Municipality Bill, or Government-Issued Tax Letter
Official Letter from Your Employer or Educational Institution: Must confirm your address, and be signed and stamped.
Tenancy Agreement Letter
Bank Reference Letter
Must meet the following criteria:Written in English
Includes the bank’s contact details
States your full name and residential address
Specifies the account opening date and type of account
Shows the date the letter was issued
Unacceptable Proof of Address Documents
These documents are not acceptable as proof of address:
Mobile phone, internet, or TV bills
Purchase receipts
Medical bills
Document Requirements:
To ensure successful verification, please follow these guidelines:
Submit a clear photo or PDF of the original document — screenshots will not be accepted.
All documents must be issued within the past six months and presented in Latin (international) character format.
Your full name and current address must be clearly visible.
The issuing entity’s name and the date of issue must be shown.
The entire document must be visible in the image — no cropped or partial scans.